Privacy Policy
隐私政策
Effective date: 6 November 2026
This policy explains how 忘不了 (Rememo) handles information when you use the Rememo mobile app and related services. Rememo is operated by its developer (“we”, “us”). Questions or privacy requests can be sent to starweb.my@gmail.com.
Information we handle
- Account and sign-in information: your phone number, one-time verification codes, and session information used to create and secure your account.
- Content you choose to save: notes, notebook and conversation names, message text, checklists, captions, and photos you attach. We also store related timestamps and settings such as favorites and pins.
- App preferences: language, appearance, and text-size choices. These preferences are stored on your device.
We use this information to provide sign-in, save and display your notes and photos, organize and search your content, maintain sessions, and respond to support or security issues.
How information is shared
Rememo does not contain advertising and we do not sell your personal information. Your account and saved content are processed by Rememo’s application server and database so the service can work. If SMS delivery is enabled for your account region, your phone number and verification message are sent to the SMS provider to deliver the sign-in code. Service providers may process information only to provide infrastructure or services to Rememo.
We may disclose information if required by law or when necessary to protect users, the service, or our legal rights. Notes and photos are private to your account and are not designed as public posts.
Storage and security
Rememo’s production API uses HTTPS. We use access controls and authenticated requests to restrict access to account content. No method of storing or transmitting information can be guaranteed completely secure.
Retention and deletion
We retain account information and saved content while your account is active and as needed to operate the service. You can request account deletion from the app’s Settings under Privacy & Account, or email starweb.my@gmail.com. Account deletion removes account, session, note, message, and attachment records from the active database.
Uploaded image and thumbnail files may remain on server storage after account deletion. Contact us at the email above to request removal of uploaded images.
Children’s privacy
Rememo is a general-purpose note-taking app and is not designed specifically for children. We do not knowingly collect personal information from children in a way that is inconsistent with applicable law. A parent or guardian who believes a child has provided information may contact us to request assistance.
International processing
Your information may be processed in the countries where Rememo and its service providers operate. Privacy protections may differ between countries.
Changes to this policy
We may update this policy when the service or our practices change. We will post the updated version here and revise the effective date.
Contact
For questions or privacy requests, email starweb.my@gmail.com.
简体中文
本政策说明您使用“忘不了（Rememo）”移动应用及相关服务时，我们如何处理信息。“我们”指 Rememo 的运营开发者。如有隐私问题或请求，请发送邮件至 starweb.my@gmail.com。
我们处理的信息
- 账号与登录信息：手机号码、一次性验证码和用于创建及保护账号的会话信息。
- 您保存的内容：笔记本和对话名称、文字、清单、说明及您添加的照片，以及相关时间、收藏和置顶记录。
- 应用偏好：语言、外观和文字大小选择，保存在您的设备上。
我们使用这些信息提供登录服务、保存和显示笔记与照片、整理和搜索内容、维护登录会话，并处理支持或安全问题。
信息共享
Rememo 不含广告，我们不会出售您的个人信息。为提供服务，您的账号和保存内容会由 Rememo 应用服务器及数据库处理。如果您所在地区启用了短信发送，您的手机号码和验证码短信会发送给短信服务商以完成投递。服务提供商仅可为 Rememo 提供基础设施或相关服务而处理信息。
在法律要求或为保护用户、服务及合法权益所必需时，我们可能披露信息。您的笔记和照片仅供您的账号使用，不作为公开内容发布。
存储与安全
Rememo 生产环境 API 使用 HTTPS。我们采用访问控制和身份验证请求限制账号内容的访问。任何存储或传输方式都无法保证绝对安全。
保留与删除
在账号有效期间及提供服务所需期间，我们会保留账号信息和保存的内容。您可以在应用“设置”中的“隐私与账号”发起账号删除，或发送邮件至 starweb.my@gmail.com。删除账号会从活动数据库中删除账号、会话、笔记、消息及附件记录。
账号删除后，服务器存储中的上传图片及缩略图文件可能仍会保留。您可通过上述邮箱申请删除上传的图片。
儿童隐私
Rememo 是面向一般用户的笔记应用，并非专为儿童设计。我们不会在违反适用法律的情况下故意收集儿童个人信息。家长或监护人如认为儿童向我们提供了信息，可联系我们寻求协助。
跨境处理
您的信息可能会在 Rememo 及其服务提供商运营所在的国家或地区处理，各地的隐私保护可能有所不同。
政策更新
服务或信息处理方式发生变化时，我们可能更新本政策，并在此发布新版本及生效日期。
联系我们
隐私问题或请求请发送至 starweb.my@gmail.com。